The experience of our customers

Graham Mander our sales rep is very fantastic- very helpful, your products area fantastic, but deliveries system not great- huge arctic arriving a day early recently without any advance notice with no tail lift that had been requested. Other products did not arrive in December last year as planned - 2 weeks late for a commercial project- again no notifications.
Too many complicated email notifications- too any different emails- all with different email addresses from ordering through to delivery - it is very hard to follow your system! There seems a real lack of communication at the very end which is what we need for deliveries on site or to our depot. If we can't be assured of delivery when promised this is not great.
Ordering system and customer service is great, expertise and advice fantastic, website system great, your delivery system is failing us.

Average

a good experience with excellent service From louise for years and now backed up by Alex shame that delivery do not maintain the same standards
Terry
TBDC ltd

Excellent service

godd

Generally good stock availability, if not in stock lead times stated seem to be accurate. Pricing is not always competitive but now I deal with Nathan Jack its made agreeing nett pricing better

Easy ordering system using online account, quick deliveries and excellent customer service.